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Hotel Alster-Hof | Hotel in Hamburg

8.6 (1002 Reviews) |  1 Bathroom
Neustadt Hotel | Hotel Alster-Hof

Hotel in Neustadt, Hamburg

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, concierge services, and dry cleaning.
Hotel Alster-Hof offers 108 accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.


Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

TV
Wheelchair Accessible
Accessibility
Security/Safety
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Child Friendly
Heating
Internet
Laundry

Facility Overview

Bathrooms
  • Bathtub or shower
  • Soap
  • Shampoo
  • Private bathroom
  • Towels
  • Free toiletries
  • Toilet paper
Bedroom
  • Safe
  • Phone
  • Desk
  • Heating
  • Bed sheets
  • Hypo-allergenic bedding
  • Blackout drapes/curtains
Breakfast
  • 1 bar
  • 1 restaurant
  • Room service available
  • Minibar
Accessibility
  • Elevator
Activities
  • Sailing
  • Theme parks
  • Bicycle rentals
  • Fitness center
  • Sauna
Entertainment
  • Flat-screen TV
  • Satellite channels
General
  • TV in lobby
  • Smoke-free property
  • German
  • English
  • Elevator
  • Front-desk safe
  • Free newspapers in lobby
Guest Services
  • Multilingual staff
  • Luggage storage
  • Dry cleaning service
  • Daily housekeeping
  • Porter/bellhop
  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Hair salon
  • Laundry facilities
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: midnight
Check-out
Check-out before noon contactless check-out available late check-out subject to availability late check-out fee: eur 50
Child Policy
Children are welcome. kids stay free! one child 12 years old or younger stays free when using existing bedding. rollaway/extra beds are available for eur 35 per night. cribs (infant beds) are not available.
Payment Policy
Pet fee: eur 9.00 per pet, per night service animals are exempt from fees late check-out fee: eur 50 (subject to availability) rollaway bed fee: eur 35 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of eur 9.00 per pet, per night service animals are welcome, and are exempt from fees 1 total pets

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Reviews

Stefan
Apr 27, 2026 05:49:15 PM
Review Score:   8
Summary: Nice staff. Super service. Only small issue I had was a renovation going on that made working from the room annoying.
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Room Arrangement

Room Info Facilities
Single Room
Room Size: 151 square feet m2
1 Twin Bed
Single Room

General

Square meters - 14, Square feet - 151, No rollaway/extra beds, Number of bedrooms - 1, Ping - 4.24, Bed count minimum 1, Bed count maximum 1
Double or Twin Room
Room Size: 215 square feet m2
1 Double Bed
2 Twin Beds
Double or Twin Room

General

Square meters - 20, Square feet - 215, Number of bedrooms - 1, Rollaway/extra beds (surcharge), Ping - 6.04, Bed count minimum 1, Bed count maximum 2, Extra bed count 1
Family Room
Room Size: m2
2 Double Bed and Double Sofa Bed
Family Room

General

Number of bedrooms - 1, Rollaway/extra beds (surcharge), Bed count minimum 2, Bed count maximum 2, Extra bed count 1

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

No, this Hotel Alster-Hof does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Hotel Alster-Hof starts from $145 per night with includes Bedding/Linens, Spa, TV, Wheelchair Accessible, Bar, Guest Services, Heating, Laundry, Security/Safety, Wellness Facilities, Toiletries, Internet, Restaurant, Child Friendly, Accessibility with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel Good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Alster-Hof is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Hotel Alster-Hof indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.